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4 Questions to Ask Your Customers
“If you’re not asking the right questions, you could be missing out on 70% to...
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Brand Authenticity and Consistency
“Authenticity can’t be replicated or faked. You’re either real or you’re not.” – Bibi Bourelly...
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How to Keep Customers Happy by Anticipating Their Needs
“There are no traffic jams along the extra mile.” – Roger Staubach, Heisman Trophy winning,...
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Understand The Changing Business Landscape – Stop Playing Office!
“One of the immutable patterns of history is the rise and fall of great powers....
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The Problem with Open Innovation
“There is no innovation and creativity without failure. Period.” – Brene Brown, researcher, best-selling author My...
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Day 1 Amazon Thinking
The essence of Day 1 Amazon Thinking – described in Bezos’ 2017 shareholder letter –...
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Your Customer Service Experience Depends on the Little Things
“Fun is good.” – Dr. Seuss An experience after a recent boat cruise got me...
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Never Forget Who’s the Boss – The Customer
“There is only one boss. The customer. And he can fire everybody in the company from...
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Consumer Experience – The Good to Phenomenal Impact
“To create something exceptional, your mindset must be relentlessly focused on the smallest detail.” – Giorgio...
