customer delight

Delivering Customer Delight

“Don't forget, a person's greatest emotional need is to feel appreciated.” - H. Jackson Brown Jr.,…


Happy Handover Process

“The most empowering condition of all is when the entire organization is aligned with its missions,…


company purpose

Is Your Company Purpose Truly Part of Your Culture – or Just Marketing?

“The purpose of human life is to serve, and to show compassion and the will to help others.”…


core purpose

Core Purpose with Power

“You give but little when you give of your possessions. It is when you give of yourself that you…


business purpose

Your Business Purpose: No Small Potatoes

“When you’re surrounded by people who share a passionate commitment around a common purpose,…


weekly_reporting

Mark Cuban on Weekly Reports

I was fortunate to spend an hour with Dallas Maverick’s owner and Shark Tank star Mark Cuban,…