Never Forget Who’s the Boss - The Customer
“There is only one boss. The customer. And he can fire everybody in the company from the chairman…
Consumer Experience - The Good to Phenomenal Impact
“To create something exceptional, your mindset must be relentlessly focused on the smallest…
Delivering Customer Delight
“Don't forget, a person's greatest emotional need is to feel appreciated.” - H. Jackson Brown Jr.,…
Happy Handover Process
“The most empowering condition of all is when the entire organization is aligned with its missions,…
Is Your Company Purpose Truly Part of Your Culture – or Just Marketing?
“The purpose of human life is to serve, and to show compassion and the will to help others.”…
Core Purpose with Power
“You give but little when you give of your possessions. It is when you give of yourself that you…