Many people just cruise by in life. But if you want to rise to the top and outperform everyone else, you have to work harder – and don’t give up when things get tough.
That’s the drive behind CEO Dean Fraser and the incredible success of Electrical & Instrumentation services company CDN Controls, to whom we introduced you, last week.
In this second of a four-part series, Fraser talks about the ‘heart and hustle’ infused in the DNA of their company.
Every company has a DNA – the building blocks that make it unique – that shapes its culture and strategy, informs what you can and can’t do and determines your authenticity.
For CDN Controls, it’s the ‘heart and hustle’ that runs through every level of the company – from the CEO to the front lines – to always do better for their customers. Listen below as Fraser talks about CDN’s heart and hustle and how hard work pays off.
“You can’t replace hard work.
If people put in the effort and the time, they’ll always get rewarded in the end.”
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- Dean Fraser
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Productive Paranoia
Fraser also credits the growth of the company to what he calls ‘productive paranoia’.
“It’s our determination to win. We’re always hustling – all day, every day. We’re always on, always thinking of what we can do better, and how we can grow profitably. We’re always looking over our shoulder and we’re never going to say, ‘this is good enough’.
Fraser talk about CDN’s productive paranoia here.
And that’s a massive thing to maintain, because when people get too comfortable, everything starts to get loose and slows down. And then your DNA changes.
A DNA Checkup
Because of that, Fraser – with his ‘do better’ drive – recently brought in a third party to do a cultural assessment.
“We wanted to see where the culture was within CDN – not just on the executive senior leadership team but management and frontline employees. as well. And when we gathered all the data and put it all together, what (people) think CDN is and what we think, was very, very close. It was a good exercise because you’re never quite sure, as you grow, and don’t have that touch with the frontline guys as much as we used to.”
Want to hear more? Here is the link to our recent CDN Case Study and watch the full interview with Fraser below.
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