Setting Expectations - The Always and Never List
“Tell people what to expect and hold them to it without apology.” - Your Oxygen Mask First I often…
How to Keep Customers Happy by Anticipating Their Needs
“There are no traffic jams along the extra mile.” - Roger Staubach, Heisman Trophy winning, MVP…
How Simple is Your Strategy?
“That's been one of my mantras - focus and simplicity. Simple can be harder than complex: You have…
The Psychological Price of Entrepreneurship
“It’s not the heavy load that breaks you down. It’s the way you carry it.” - Lena Horne, Jazz Icon…
Courageous Leadership
“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not…
Understand The Changing Business Landscape - Stop Playing Office!
“One of the immutable patterns of history is the rise and fall of great powers. Those that survive…