performance pressure

Positive Performance Pressure

“An ounce of practice is worth more than a ton of preaching.” - Mahatma Gandhi We often talk about…


setting expectations

Setting Expectations - The Always and Never List

“Tell people what to expect and hold them to it without apology.” - Your Oxygen Mask First I often…


How to Keep Customers Happy

How to Keep Customers Happy by Anticipating Their Needs

“There are no traffic jams along the extra mile.” - Roger Staubach, Heisman Trophy winning, MVP…


How simple is your strategy

How Simple is Your Strategy?

“That's been one of my mantras - focus and simplicity. Simple can be harder than complex: You have…


The Psychological Price of Entrepreneurship

The Psychological Price of Entrepreneurship

“It’s not the heavy load that breaks you down. It’s the way you carry it.” - Lena Horne, Jazz Icon…


Courageous Leadership

Courageous Leadership

“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not…