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  • thinking_time
    Article
    Stronger Leaders, CEO performance

    Breathing Room & Thinking Time

    “Poirot,” I said. “I have been thinking.” “An admirable exercise, my friend. Continue it.” –...

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  • the_customer_is_boss
    Article
    Better Strategy, Delighting Customers

    Never Forget Who’s the Boss – The Customer

    “There is only one boss. The customer. And he can fire everybody in the company from...

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  • delegate tasks
    Article
    Stronger Leaders, CEO performance

    Delegate Tasks – Including Your Strengths

      “But because our organization has grown so much and in so many different ways,...

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  • consumer experience
    Article
    Better Strategy, Delighting Customers

    Consumer Experience – The Good to Phenomenal Impact

    “To create something exceptional, your mindset must be relentlessly focused on the smallest detail.” – Giorgio...

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  • work environment
    Article
    Stronger Leaders, CEO performance

    Joy & Tension Creates a Winning Work Environment

    What is great leadership? Smarts? Charisma? Strategic thinking? Financial accomplishment? Enthusiasm? Those things can contribute...

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  • customer delight
    Article
    Better Strategy, Delighting Customers

    Delivering Customer Delight

    “Don’t forget, a person’s greatest emotional need is to feel appreciated.” – H. Jackson Brown Jr., author...

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  • over_planning_vs_perfect_engagement
    Article
    Stronger Leaders, CEO performance

    Over Planning vs. Perfect Engagement

    “The artist who aims at perfection in everything achieves it in nothing.” – Eugene Delacroix, French...

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  • Article
    Better Strategy, Delighting Customers

    Happy Handover Process

    “The most empowering condition of all is when the entire organization is aligned with its...

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  • Article
    Stronger Leaders, CEO performance

    Shiny Object Syndrome – A CEOs Friend or Foe?

    Let’s talk about shiny objects…those sparkling, distracting, potentially earth-shattering ideas that the idea guru in...

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