-
Read More
Breathing Room & Thinking Time
“Poirot,” I said. “I have been thinking.” “An admirable exercise, my friend. Continue it.” –...
-
Read More
Never Forget Who’s the Boss – The Customer
“There is only one boss. The customer. And he can fire everybody in the company from...
-
Read More
Delegate Tasks – Including Your Strengths
“But because our organization has grown so much and in so many different ways,...
-
Read More
Consumer Experience – The Good to Phenomenal Impact
“To create something exceptional, your mindset must be relentlessly focused on the smallest detail.” – Giorgio...
-
Read More
Joy & Tension Creates a Winning Work Environment
What is great leadership? Smarts? Charisma? Strategic thinking? Financial accomplishment? Enthusiasm? Those things can contribute...
-
Read More
Delivering Customer Delight
“Don’t forget, a person’s greatest emotional need is to feel appreciated.” – H. Jackson Brown Jr., author...
-
Read More
Over Planning vs. Perfect Engagement
“The artist who aims at perfection in everything achieves it in nothing.” – Eugene Delacroix, French...
-
Read More
Happy Handover Process
“The most empowering condition of all is when the entire organization is aligned with its...
-
Read More
Shiny Object Syndrome – A CEOs Friend or Foe?
Let’s talk about shiny objects…those sparkling, distracting, potentially earth-shattering ideas that the idea guru in...
