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  • consumer experience
    Article
    Better Strategy, Delighting Customers

    Consumer Experience – The Good to Phenomenal Impact

    “To create something exceptional, your mindset must be relentlessly focused on the smallest detail.” – Giorgio...

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  • customer delight
    Article
    Better Strategy, Delighting Customers

    Delivering Customer Delight

    “Don’t forget, a person’s greatest emotional need is to feel appreciated.” – H. Jackson Brown Jr., author...

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  • Article
    Better Strategy, Delighting Customers

    Happy Handover Process

    “The most empowering condition of all is when the entire organization is aligned with its...

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  • company purpose
    Article
    Better Strategy, Engaging Vision & Culture

    Is Your Company Purpose Truly Part of Your Culture – or Just Marketing?

    “The purpose of human life is to serve, and to show compassion and the will to...

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  • core purpose
    Article
    Better Strategy, Engaging Vision & Culture

    Core Purpose with Power

    “You give but little when you give of your possessions. It is when you give of...

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  • business purpose
    Article
    Better Strategy, Engaging Vision & Culture

    Your Business Purpose: No Small Potatoes

    “When you’re surrounded by people who share a passionate commitment around a common purpose, anything is...

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  • weekly_reporting
    Article
    Better Strategy, Accountability & Alignment

    Mark Cuban on Weekly Reports

    I was fortunate to spend an hour with Dallas Maverick’s owner and Shark Tank star...

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  • pitfalls_of_hiring_a_charming_person
    Article
    Better Strategy, Accountability & Alignment

    The Pitfalls of Hiring Charming People

    Is the charming person you’re about to hire truly capable – or just capable of...

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  • business_metric
    Article
    Scaling Up (Rockefeller Habits 2.0), Accountability & Alignment

    Which Critical Business Metric Will Get Everyone Marching to the Same Beat?

    “Coming together is a beginning; keeping together is progress, working together is success.” – Henry Ford Is your...

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